Getting help for mental health is becoming a highly sought-after practice for many people. The stigma around “going to therapy” is outdated, and it’s normal to seek a qualified professional to discuss things that are important to them. Many people are under the misconception that you need to hit “rock bottom” to go to counselling, when in fact, therapy works best when you prioritize your mental health and well-being. Whether you’re in a season of life where you’re looking for insight, needing some guidance in making a shift or transition, wanting to change but not being sure how, hurting badly and feeling hopeless, carrying a burden of past traumas and memories, or in a crisis and you’ve reached your limit, counselling can help. We welcome all who are interested in therapy.
The counselling process is unique to the person receiving support. It’s an entirely voluntary process; you can withdraw or resume at any time. It’s normal for counselling to take anywhere from 1-3 sessions to several years, depending upon your circumstance and goals. Typically, counselling starts on a weekly or bi-weekly basis, and when you’re feeling better or getting a handle on your goals, you can transition to fewer sessions.
Life often brings unpredictable circumstances, and research demonstrates that humans change developmentally across their lifespan, bringing different problems to the surface in different seasons of life. Often clients will come back again after months or years to work on something else in their life. The bottom line is that the process is about you; we may be the professional in the room, but you are the expert on your own life and likely know best when you are ready to withdraw from counselling or resume once again. Feel free to discuss this in collaboration with your counsellor.
We encourage you to select a counsellor who specializes in your primary concern. Our counsellors have years of experience working with various therapies and treatment goals. Your counsellor will be able to assess and discuss which therapy would be best for you throughout your sessions. Our professional therapists each have a host of therapeutic tools needed to facilitate change in your life and are happy to discuss your expectations during your first session.
Everything that is said during a therapy session is completely confidential with three exceptions: 1) if a child is in danger, 2) if you are in danger of harming yourself, or 3) if you are planning on harming another person.
Clinical counsellors/psychotherapists (RCC/CCC) use clinical therapies grounded in mental health principles with empirically based assessments and therapeutic techniques to aid clients in achieving insight into existing challenges, gaining new skills and understanding, and earning emotional freedom from historical issues. Typical concerns range from grief, addictions, relationships, career, trauma, identity, sex, depression, and anxiety. They are regulated by professional organizations BC Association of Clinical Counsellors or the Canadian Psychotherapy and Counselling Association, where a Bachelor’s degree and a Master’s degree are required. Clinical Counsellors are designated provincially as Registered Clinical Counsellors (RCC) or nationally as Canadian Clinical Counsellors (CCC). Most extended health care benefit plans provide coverage for sessions.
Registered Psychologists (R.Psych) are specifically trained and qualified in developing, researching, and administering specialized psychological tests and conducting psychological research. Provincially, they are regulated by the BC College of Psychologists, requiring a Ph.D. or a PsyD. Most extended health care plans provide coverage for sessions.
Psychiatrists are medical doctors (MDs) specializing in severe psychiatric disorders and medications to support mental illness. Psychiatrists attend medical school, are regulated by the Canadian Psychiatric Association and are typically covered by the Medical Services Plan (MSP).
Life coaches work with people to help them achieve goals, overcome obstacles and make changes or shifts in their lives. They are currently unregulated, have no minimum level of formal education required and use life experience to guide them in their work.
The term “Therapist” is used interchangeably for all of the above.
d if you are counting on your extended benefits covering the cost of your counselling, we recommend checking with your health care provider to confirm your coverage before beginning therapy.
Research shows that the therapeutic relationship accounts for 70-80% of the change made through counselling. Therefore, the therapeutic relationship is of the utmost importance to us! We prioritize helping our clients get paired with a therapist suitable for their needs and who they feel they can personally connect with. Please fill out our New Client Inquiry Form and we will get to work pairing you with a counsellor from our team. To ensure a good fit, we offer an optional “New Client Consultation,” a free 15-minute video chat with your therapist before the first appointment. During this consultation, you can get to know them and ask any questions you might have.
Like in all human relationships, sometimes the magic isn’t there. If you don’t feel like you can build a connection with your therapist after your first session or two, please don’t hesitate to let your therapist know or reach out to our office, and we can assist in finding another counsellor who might be a better fit.
Many extended health care providers will pay a portion or all of your visit fee. Every plan is different, and if you are counting on your extended benefits covering the cost of your counselling, we recommend checking with your health care provider to confirm your coverage before beginning therapy.
We accept Visa, Visa Debit, MasterCard, Debit Mastercard, American Express, Discover, Diners Club, UnionPay, Apple Pay, and Google Pay. We do not accept cash at this time. All new clients are required to place a valid credit card on file to secure your booking.
You may easily cancel or reschedule your appointment by changing your booking through your client profile in the JaneApp, emailing your therapist, or emailing our office and providing at least 48 hours notice.
If a session is cancelled for any reason less than 48 hours prior to the appointment or in the event of non-attendance, the full session fee applies. This is because it leaves a significant hole in the therapist’s day along with prep time that could have been used for another client. Alongside providing the best help for our clients, we also want to provide the best experience for our team members - which includes a consistent schedule, which is a win-win!
Counselling is a process that requires the full engagement of the person receiving services; therefore, if you are reaching out to us for a friend or family member, we are more than happy to receive your message and discuss with you the services that we offer. If the prospective client is 18 years or older, we will also request to speak with them to set up the first appointment.
Due to confidentiality, we cannot discuss the medical records and sessions or confirm/deny the participation of any client without prior written consent.